Do you want to become a Facilitator to our group?
If you want to propose clients to us, while securing your rights for your referral fee, please download the NCND Non-Circumvention Non-Disclosure Agreement by clicking on the button, sign the agreement, and send it to legal@globalscflash.com, thank you
Facilitators in our group of companies are vital in not just establishing and maintaining client relationships but also in ensuring that both clients and internal teams adhere to their commitments, including timelines and agreed terms. By effectively managing these responsibilities and utilizing their skills, facilitators can enhance client satisfaction, streamline project execution, and contribute significantly to your business’s success in the finance and energy sectors.
Responsibilities of Facilitator
Client Acquisition and Relationship Management :
- Client Connections: Engaging in initial conversations with potential clients, setting the foundation for future interactions.
- Ongoing Client Relationship Nurturing: Building and maintaining strong client relationships, deeply understanding their needs, ensuring satisfaction, and importantly, overseeing that clients adhere to their commitments, including respecting timelines and fulfilling promises as per agreed terms and conditions.
Internal Coordination :
- Aligning Client Expectations with Company Offerings: Understanding client expectations and matching them with the company’s capabilities, involving a detailed analysis of client needs and strategic communication regarding how your services meet these needs. This includes ensuring that the client’s expectations are realistic and in line with what has been agreed upon, especially concerning timelines and deliverables.
- Enhancing Internal Team Collaboration: Facilitating effective communication and collaboration between client-facing teams and internal departments, ensuring a unified approach in meeting client commitments and maintaining accountability on both ends.
Product and Service Presentation :
- Customized Presentation Delivery: Conducting tailored presentations and demonstrations of your company’s services or products, aligned with specific client needs and company standards.
- Ensuring Client Understanding and Agreement: Making sure that clients clearly understand what is being presented, including the scope, timelines, and responsibilities they need to adhere to.
Feedback and Adaptation :
- Client Feedback Analysis: Actively collecting and evaluating client feedback to improve services.
- Guiding Product or Service Evolution: Leading internal discussions on adapting offerings based on client feedback, while ensuring that changes align with agreed commitments and schedules.
Strategic Client Engagement :
- Long-Term Engagement Planning: Creating strategies for sustained client engagement and retention.
- Opportunity Identification: Identifying upselling or cross-selling opportunities while ensuring these new deals align with the original agreements and timelines.
Market Analysis and Trends Communication :
- Market Insight Acquisition: Staying updated with finance and energy sector trends.
- Insight Sharing: Communicating relevant market insights to clients and internal teams, aiding in strategic planning and adherence to market-related timelines.
Conflict Resolution and Negotiation :
- Conflict Management: Addressing and resolving conflicts with clients, especially those related to unmet commitments or delays.
- Negotiation for Compliance: Facilitating negotiations to ensure client adherence to agreements, including timelines and project milestones.
Project Coordination :
- Comprehensive Project Management: Overseeing projects from initiation to completion, with a focus on meeting agreed deadlines and standards.
- Coordination for Timely Execution: Ensuring both clients and internal teams are aligned in meeting project goals within set timelines.
Essential Skills :
- Client Accountability Management: The ability to manage and hold clients accountable for their commitments, ensuring adherence to agreed timelines and terms.
- Assertive Communication: Strong skills in assertive communication to effectively convey the importance of meeting commitments and adhering to schedules, both to clients and internal teams.
- Time Management and Planning: Proficiency in planning and managing time effectively, crucial for ensuring that clients and internal teams respect project timelines.